Shipping and Return Policy
"OUR PRICE MATCH PROMISE"
If within 15 days of your purchase or before you make a purchase, should you find the same brand and model currently advertised online by a Canadian competitor at a lower price on identical item we will gladly match our competitor's price or refund you the difference if you have made a purchase. Just email us proof of lower advertised price for us to verify.
InStyleHome.ca will match any advertised price in Canada for any item. Advertised price includes item price plus quoted shipping/delivery fees from other retailer.
Price Match includes any retailer who sells products in retail stores or online.
We also price match any items sold by Wayfair, Amazon and alike.
We want you to be completely satisfied with every item you purchase. You can initiate a return for most new and unassembled items within 7 days of ship or pick up date for a full refund less the cost of shipping or an exchange. Clearance items, floor models and items already assembled can't be returned. Customers are responsible for shipping fees for the return.
You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our facility within 10 days. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will gladly refund the full cost of shipping and ship you the correct item ordered.
Please unwrap your merchandise carefully, keeping in mind that merchandise can only be returned in its original packaging. Any opened merchandise that has been assembled or returned with damaged, some parts missing, or unwrapped packaging will be subject to 20% restocking fees. Refunds will be processed within 3 to 5 business days.
If you wish to make a return or exchange, please contact us to request a retrurn # before shipping back within 7 days. Our toll free number is 1-866-799-7847 Mon to Fri 10 am–5 pm (Eastern Time). Merchandise returned without a valid return# will be refused.
Upon receipt, please be sure to account for each Items. You are responsible for examining all merchandise upon receipt to determine of damage has occurred in transit or of any cartons are damaged or missing. All claims for shortages and/or damage must be photographed in the presence of the carrier and reported to InSTYLE Home & Rugs within 48 hours of delivery.
Please in any case, write "Subject to inspection" on Carrier's delivery receipt and keep your receipt.
It is customer's sole responsibility to measure the furniture and make sure that it will pass through doors & entrances, tight corners in hallways, staircase ceiling height and width to go to basement or second floor and fit his/her intended space. Estimated dates of Arrival are tentetaive and can not be used as a reason for cancellation. ETA's are estimated times of arrival and are subjct to change without notice which are byond our control.
You may cancel your order within 2 days and modify within 4 days from time of ordering. If the order has already been confirmed & processed by our order and shipping department or by the manufacturer, it is not possible to cancel.