Warranty / Services
All our products are covered for a period of one year of manufacturer's warranty from date of purchase against defects except normal wear and tear.This warranty is for residential use only and does not cover usage in a commercial environment.
FRAME AND SPRING
Our frame and suspension system is warranted to be free of defects due to faulty materials or workmanship for period of 12 months, under normal residential care and use. This warranty is only valid to the original owner as long as the furniture is upholstered in its original fabric.
Fabrics are traditionally NOT guaranteed against wear, fading or shrinking because fabrics are used in various settings. Fabrics are warranted for a period of six months against defective material or workmanship as well as unusual wear resulting from normal residential use and care.
This warranty does not cover (COM Fabrics), wear, fading, shrinkage, fabric slubs (which are normal in woven fabric construction), stretching, which can occur with normal use of most fabrics, dye transfer. Some fabrics like velvets or chenilles which have a nap, will naturally wear or mark after use. These nuances are a characteristic of the fabric and are not considered a flaw or defect. If you choose to have fabric protection or other chemical treatments applied to your purchase, most have their own warranty, which will replace and void this warranty. Fabric damage or failure due to heavy soiling, or improper cleaning are not covered. Cushion and pillow covers should never be machine washed as the covers may shrink and seam integrity may be affected. InStyle Home & Rugs will not be responsible for damage due to machine washing of covers.
We warrant all cushion cores not to collapse for period of 12 months under normal residential care and use. All foams and filling materials will soften and conform to the shape of the users; this is considered normal and is not a defect. Please note that all seat cushions and back pillows "must" be maintained on a regular basis to promote appearance and even wear.
Seams are reinforced by using the latest technology in sewing. Please inspect all seams upon receiving your sofa and report any defects within Seven days. Any defects in workmanship should appear within the six months of usage and its covered for period of six months..
InStyle Home's rug products come with a product warranty of up to 12 months against manufacturing defects depending upon the construction (weaving) of the rug as below:
Hand Knotted, Tibetan 12 Months
Hand Tufted, Handloom, Flat weave, Shags, 6 Months
Defects outside product warranty entitlement
- - Shedding, which can be reduced by vacuuming the rug at low power mode at least once a week
- - Sprouting pulls or loss of some tufts of fiber
- - Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat, or certain gases
- - Rolling marks can disappear with routine vacuuming
- - Matting and crushing in rugs, which can be minimized by proper maintenance of the rug
- - Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours
We are dedicated to making your furniture buying experience a satisfying one.
We value your business and time and are here to answer any questions you have and to help solve any problems you may encounter.
We are available by email at Info@InStylehome.ca 24 hours a day, 7 days a week.
You can also speak to us by calling toll free 1.866-799-7847 or locally at 416-916-6557 Mon to Fri, 11 am to 5 pm (EST).