We will replace your item or parts of your item if defective at no charge to you. All regular priced in-stock furniture in their original packaging can be returned within 7 days of receiving. Your refund will be reduced by a re-stocking fee equal to 25% of the purchase price. Delivery/Shipping fees are non refundable and the customer is responsible for the delivery/shipping fees to have item(s) returned to InSTYLE Home & Rugs store or It's warehouse. Assembled items and any items without complete and undamaged original packaging, including those can not be returned.
Clearance items, one of a kind, floor models and special/custom order furniture are final sale and not eligible for return, exchange or refunds.
Special Order and Custom Products
All custom and special orders are non-cancellable, non-refundable and non-returnable.
Other Products not Eligible for Return or Cancellation
* All BDI products are "special orders from U.S." and considered final sale once the order is processed in our system, whether in transit or received.
* For products such as pillows, blankets, mirror, lighting and accessories, they are not eligible to be returned. These purchases will be considered a final sale.
No Returns or exchanges on Marbles.
As marble is a natural material, unique veining, pitting, fissures, micro-cracks and colour variations are all characteristics that add to the uniqueness and beauty of each piece and is not considered as a defect.
Cancelation before your order arrives or received
Estimated Time/Date of Arrival (ETA) are tentative and can not be used as a reason for cancellation. ETA's are subject to change without notice which are beyond our control due to supply chain issues.
**If for any reason you need to cancel your order before receiving it, there will be a 10% processing/admin fee.
You may modify your order within 3 days from time of ordering. If the order has already been confirmed and processed, it is not possible to cancel.
You must return items in new and unused condition with all original packaging materials included with the shipment. We must receive your returned items at our facility within 14 days. We inspect all returned items. If the return is a result of our error or defective product, we will gladly ship you the correct item ordered.
If you wish to make a return or exchange, please contact us to request a return authorization# before shipping within 7 days of receiving.
Our toll free number is 1-866-799-7847. Merchandise returned without authorization# will be refused and shipped back to the customer at their expense.
<< We Only Ship in Canada. We do not ship to U.S.A >>
*** Store pick-up is always free. To view our delivery/shipping rates Click Here.
For shipping charges across Canada, please contact us at 416 916 6557 or email us for a quote.
Upon receiving your order, please be sure to account for each Items. You are responsible for examining all cartons and merchandise to determine if damage has occurred in transit. If any cartons are damaged, hole punched in, take pictures and write on delivery receipt: "Subject to inspection" or refuse acceptance.
All claims for shortages and/or damage to the cartons must be photographed in the presence of the carrier and mentioned on their delivery receipt and reported to InSTYLE Home & Rugs within 2 days of receiving your order. Please take a photo of the delivery receipt for future claims against the transport company.
It is customer's sole responsibility to measure the furniture for its intents and purposes and make sure that it will pass through doors, entrances, around tight corners in hallways, staircase ceiling height and width to go to basement or second floor and fit his/her intended space.