We Only Ship in Canada. We do not ship to U.S.A
Store pick-up is always free. To view our delivery rates click here.
For shipping rate across Canada, please contact us at 416 916 6557 or email us for a quote.
Upon receipt, please be sure to account for each Items. You are responsible for examining all merchandise to determine if damage has occurred in transit or any cartons are damaged or missing and refuse acceptance. All claims for shortages and/or damage must be photographed in the presence of the carrier and reported to InSTYLE Home & Rugs within 48 hours of delivery.
It is customer's sole responsibility to measure the furniture and make sure that it will pass through doors & entrances, tight corners in hallways, staircase ceiling height and width to go to basement or second floor and fit his/her intended space.
Estimated Dates of Arrival are tentative and can not be used as a reason for cancellation. ETA's are estimated times of arrival and are subject to change without notice which are beyond our control.
You may cancel or modify your order within 2 days from time of ordering. If the order has already been confirmed & processed by our order and shipping department, it is not possible to cancel.
We want you to be completely satisfied with every item you purchase. You can initiate a return for unassembled items in their original packaging within 7 days of shipping or pickup date. BDI products excluded.
We will replace your item or parts of your item if defective at no charge to you. All regular priced in-stock furniture in their original packaging can be returned within 7 days of purchase. Your refund will be reduced by a re-stocking fee equal to 20% of the purchase price. Delivery fees are non refundable and the customer is responsible for the delivery/shipping fees to have item(s) returned to InStyle Home & Rugs store or It's warehouse. Assembled furniture, clearance items, one of a kind, floor models and special order furniture are final sale and not eligible for return.
Special Order and Custom Products
All custom and special orders are non-cancellable, non-refundable and non-returnable.
Other Products not Eligible for Return
For products such as pillows, blankets, mirror, lighting and accessories, they are not eligible to be returned. The purchases will be considered a final sale.
- No returns on discontinued and/or clearance-priced products and rugs.
No Returns on Marbles
As marble is a natural material, unique veining, pitting, fissures, micro-cracks and colour variations are all characteristics that add to the uniqueness and beauty of each piece and is not considered as a defect.
Any products that is accepted for return must be in the original condition. All returns will be credited using the original method of payment.
For returns after 14 days, refund would be less a 20% restocking fee of the purchase price which can only be used as store credit.
Delivery charges are not refundable. Please note that all refunds will be take 5-7 business days for it to appear on your bank statement.
You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our facility within 10 days. We inspect all returned items. If the return is a result of our error or defective product, we will gladly refund the full cost of shipping and ship you the correct item ordered.
If you wish to make a return or exchange, please contact us to request a return authorization # before shipping back within 7 days. Our toll free number is 1-866-799-7847 Mon to Fri 11 am–5 pm (Eastern Time). Merchandise returned without a valid return# will be refused.