Shipping & Returns

< We Only Ship in Canada >

Store pickup is always free. To view our delivery/shipping rates Click Here. 

For shipping quotes across Canada, please contact us toll free at  1 866 799 7847 or email us. 


It's ok to change your mind

We want you to be completely satisfied with every item you purchase. If you are not, you may return your item within 15 days of the delivery date. See conditions below.

 

Upon receiving your order, You are responsible for examining all cartons and merchandise to determine if damage has occurred in transit. If any cartons are damaged, hole punched in, take photos and write on the driver’s delivery receipt: "Subject to inspection" and take a photo of the delivery receipt for your records.

 

Easy Return Process

  • Request a return by emailing us
  • Once your return is authorized, we will provide a pre-paid shipping label and arrange a pickup of the merchandise from your location.
  • After inspection*, a refund will be processed, minus the cost of return shipping and any applicable restocking fees. Any special shipping fees paid at checkout are not refundable.
  • Refunds appear on the original payment method typically within 1-5 business days of processing.

 

*Returns are inspected at our location typically within 2-5 business days. Minor delays in processing may occur during the holiday season.

 

If your merchandise arrived damaged due to shipping 

 

Upon receiving your order, You are responsible for examining all cartons and merchandise to determine if damage has occurred in transit. If any cartons are damaged, hole punched in, take photos and write on the driver’s delivery receipt: "Subject to inspection" and take a photo of the delivery receipt for your record.

 

Return Conditions

  • A return must be initiated within 15 days of the delivery date.
  • A return must be authorized before it is shipped back.
    • Merchandise returned without authorization will be refused and shipped back to the customer at their expense.
    • Deliveries that are refused by the customer are considered unauthorized returns. If the item is returnable, applicable return charges will be deducted from the refund.
  • The item must be in new condition and not have been assembled or installed.
  • Merchandise can only be returned in its original box and must include all the original and undamaged interior packaging. Customers are encouraged to unwrap all merchandise carefully for initial inspection.
  • Returned merchandise that has suffered damages due to missing inner packaging and/or careless repackaging, or has been determined to have been used or previously assembled/installed, will be returned to the customer at their expense.
  • Restocking fees of 20% are calculated on the price of the item before any applied discounts and depend on the condition of the returned merchandise.
    • Items returned that have any missing parts or hardware, or without complete and undamaged inner packaging, may be subject to a minimum of 20% (up to a maximum of 50%) restocking fee, depending on the extent of the issue(s).
    • Any order that is not able to be delivered or is returned or refused due to limitations of a dwelling that prevent delivery (e.g., narrow staircase, elevator, hallway, or front door; blocked street due to construction), will be subject to a 25% restocking fee as well as the cost of return shipping. The customer is responsible for ensuring the deliverability of the merchandise.
    • Normal wear to the exterior of boxes due to shipping and handling are expected and not subject to additional fees.


Non-Returnable Merchandise

  • Items assembled, installed, or unwrapped by a White Glove delivery service.
  • Items that have been assembled, installed, and/or used after delivery.
  • Items without the original box(es) and/or original and undamaged interior packaging.
  • Items labelled "Final Sale " or from "Clearance Items".
  • Items for which delivery has been delayed by more than 10 days at the request of the customer.
  • Special order items from BDI in U.S.A. or built-to-order items such as sofas / sofabeds.
  • As marble is a natural material, unique veining, pitting, fissures, micro-cracks and colour variations are all characteristics that add to the uniqueness and beauty of each piece and is not considered as a defect.
  • Artwork, paintings, wall art, mattresses, rugs, mirrors, pillows, cushions, throws, or concrete merchandise.

     

    Cancelation before your order arrives or received

       Estimated Time/Date of Arrival (ETA) are tentative and can not be used as a reason for cancellation.
ETA's are subject to change without notice which are beyond our control due to supply chain issues.

 

        Customer Service Hours:
Monday - Friday: 11:00 am - 5:00 pm EST
Saturday: 10:00 am - 3:00 pm EST